Privacy Policy

Advantage Casino respects the privacy of its players and aims to handle personal information in a clear, fair and secure way. This policy applies to information collected through the Advantage Casino website, account services, customer support channels and related online interactions. It should be read together with any other notices shown during registration, verification, payments or the use of particular features.

Personal information means information that identifies you or could reasonably be linked to you. The information handled may depend on how you use the website and the services available to you. You may be able to browse some parts of the website without identifying yourself, but account, gaming, payment and verification features generally require relevant information.

By using the website, you acknowledge that information may be collected and used for the purposes described in this policy. Where consent is required, you will be given an appropriate choice. You can withdraw consent for marketing at any time, although withdrawing consent will not affect processing that is needed to provide account services, meet legal obligations, prevent fraud or protect the website.

This policy may be updated from time to time to reflect changes to the website, services, technology or privacy practices. The current version will be made available on the website. If a change is important, an additional notice may be provided where appropriate.

Advantage Casino may use personal information for the purposes for which it was collected and for connected purposes that a reasonable person would expect. These purposes include operating the website, opening and administering accounts, providing customer support, processing account activity, communicating with players and improving the availability and performance of the services.

• Confirming identity, age and account information where checks are required.
• Carrying out security, anti-fraud, anti-money-laundering and other risk checks in general terms.
• Processing deposits, withdrawals and other account transactions through relevant payment services.
• Responding to questions, complaints, technical issues and data requests.
• Detecting, preventing and investigating unauthorised access, misuse, fraud or other harmful activity.
• Meeting applicable legal, regulatory, accounting and record-keeping obligations.
• Sending service communications and, where permitted, promotional messages based on your preferences.
• Analysing website use and improving features, content, security and customer experience.

Personal information may be shared with carefully selected service providers that help operate the website and services. These providers may support hosting, technology, identity verification, payment processing, fraud prevention, customer support, communications, security, analytics, auditing or professional advice. They should receive only the information reasonably needed for their service and are expected to handle it securely and according to applicable requirements.

Information may also be disclosed where necessary to protect players, Advantage Casino, other users or the public; to investigate suspected unlawful or harmful conduct; to respond to a valid legal request; or to establish, exercise or defend legal rights. If the business or parts of its services change ownership or structure, relevant information may be transferred as part of that change, subject to appropriate protections.

Some service providers may process information in countries outside Australia. Where this occurs, appropriate steps are intended to be taken to support the security and lawful handling of the information. The privacy practices of a third party may also be covered by that provider's own terms or privacy notice.

Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information held about you. You can ask for access to your information, request correction of information that is inaccurate or incomplete, ask for deletion of information that no longer needs to be held, and withdraw consent to receive marketing communications.

Making a data request

To exercise these rights or ask a question about this policy, contact support@advantagecasino.online. Please explain what you are requesting and provide enough information for your account or records to be located. For security, you may be asked to confirm your identity before information is released or an account change is completed.

• Access: request a copy or summary of personal information held about you, where access can be provided.
• Correction: tell us which information is wrong, out of date or incomplete and provide the correct details.
• Deletion: ask for personal information to be removed where there is no continuing reason to retain it.
• Marketing consent: withdraw permission for promotional messages or update your communication preferences.

These rights are not absolute. A request may be limited or refused where information must be retained, where disclosure could affect another person's privacy, where a legal or security exception applies, or where the request cannot be verified. If deletion is not possible, the reason will be explained in general terms where appropriate. Withdrawing marketing consent will not remove information that is needed for account operation or legal and security purposes.

Advantage Casino aims to respond to privacy requests within a reasonable timeframe. The time needed may depend on the nature and complexity of the request, the information involved and any identity checks required. If you are unhappy with how a request has been handled, you can contact support@advantagecasino.online with further details so the matter can be reviewed.